Excellent product and support.

Bought my iP5300 CISS kit about 8 months ago. Sat in a box until my OEM carts complained about being empty. Finally installed it a couple of weeks ago for the first time. Took about 2 hours carefully following the instructions booklet. Worked flawlessly for about a week until I notice some air getting into the PGBK tubing at the cart end. Stuffed a few things up. In damage control mode, I removed and cleaned up the print heads a couple of times, and perfomed a few primes of the ink lines. All to no avail, it just wouldn't keep a good vacuum and ink flow.

I rang support and they suggested my carts were the "old" version, and that v2 series 8 carts had since been released. Rihac very generously sent me the v2 carts at no cost other than postage. Installed the new carts and they were printing beautifully straight away. Oh the joy to have a working printer again. I had given it up for dead the week before. My guess is the older spongless carts with their many little ink compartments became a nightmare once air bubbles got trapped in them.

Everything is now working flawlessly again after many guilt free prints (because each print is so cheap!!!), and loving it. Great product and equally great support.

Happy printing to all...